Refund policy
Last Updated: February 25, 2025
At Vihaan TradeX, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds. Please review our policy below.
1. Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met: ✔ The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. ✔ A receipt or proof of purchase is required. ✔ Returns must be pre-approved before sending the item back.
How to Initiate a Return
To start a return, contact us at vihaantradex@gmail.com with your order details. Once your return is approved, we will provide: ✔ A return shipping label (if applicable). ✔ Instructions on how and where to send your package.
⛔ Important: Items sent back without prior approval will not be accepted.
2. Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged.
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You received the wrong item.
We will evaluate the issue and take appropriate action to replace or refund the item.
3. Non-Returnable Items
Certain items cannot be returned, including: ❌ Perishable goods (e.g., food, flowers, plants) ❌ Custom products (e.g., personalized or special orders) ❌ Personal care products (e.g., beauty items, hygiene products) ❌ Hazardous materials, flammable liquids, or gases ❌ Sale items or gift cards (Non-refundable)
📌 Unsure if your item is eligible for return? Contact us at vihaantradex@gmail.com.
4. Exchange Policy
The fastest way to exchange an item is:
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Return the original item following our return process.
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Place a new order for the replacement item.
This ensures you receive the desired product quickly while we process your return.
5. Refund Policy
Once we receive and inspect your return, we will notify you of the refund approval status.
✔ If approved, the refund will be automatically processed to your original payment method within 10 business days. ✔ If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at vihaantradex@gmail.com.
📌 Note: Refund processing times may vary based on your bank or payment provider.
6. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union (EU), customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.
To qualify: ✔ The item must be unworn, unused, with tags, and in its original packaging. ✔ A receipt or proof of purchase is required.
For assistance, please contact us at vihaantradex@gmail.com.
7. Contact Us
If you have any questions regarding returns, refunds, or exchanges, reach out to us: 📩 Email: vihaantradex@gmail.com
📍 Return Address: Sector-19 Kharghar, Narmada CHS. 001, Plot - 114, Navi Mumbai, MH, 410210, IN
This policy ensures a smooth return and refund experience while maintaining fairness and transparency for all customers. Let us know if you need further modifications! 🚀