Shipping policy
Thank you for visiting and shopping at Vihaan TradeX. We are committed to providing you with a seamless shopping experience, including reliable shipping and delivery services. Please read our Shipping Policy carefully to understand our processes.
1. Shipping Locations
We currently ship to all locations across India. International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- If we experience a high volume of orders, processing may be delayed. If there is a significant delay, we will notify you via email or phone.
3. Shipping Rates & Delivery Estimates
We offer multiple shipping options:
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Standard Shipping | 5-7 business days | |
| Expedited Shipping | 2-4 business days | |
| Express Shipping | 1-2 business days |
- Shipping charges are calculated at checkout based on order weight and location.
- Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances like weather, customs, or courier service issues.
4. Shipment Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your shipment via our courier partner’s website.
5. Shipping Carriers
We use trusted courier services such as Blue Dart, Delhivery, Ekart, and India Post to ensure timely delivery.
6. Shipping Restrictions
- Orders cannot be shipped to PO Boxes or military addresses.
- Some remote areas may experience longer delivery times.
7. Delayed or Lost Shipments
- If your package is delayed beyond the estimated time, please contact us at vihaantradex@gmail.com with your order details.
- If a package is lost in transit, we will work with the carrier to resolve the issue. Refunds or replacements will be offered in certain cases.
8. Order Changes & Cancellations
- You may request an order modification or cancellation within 12 hours of placing the order. After this timeframe, we cannot guarantee changes.
9. Damaged or Missing Items
- If you receive a damaged package or your order is incomplete, please email us at vihaantradex@gmail.com within 48 hours of delivery with photos of the issue.
- We will investigate and offer a replacement or refund if necessary.
10. Contact Us
For any shipping-related queries, feel free to contact us:
📧 Email: vihaantradex@gmail.com
📍 Address: Sector-19 Kharghar, Narmada CHS. 001, Plot - 114, Navi Mumbai, MH, 410210, India
📞 Phone: 9819201193